Due Diligence and Fraud Prevention Notice
Disputes between buyers and suppliers may occur for a variety of reasons, ranging from misunderstandings to more serious issues such as misrepresentation, theft, or fraud. Buyers are encouraged to perform appropriate due diligence before entering into any commercial arrangement with a third-party supplier, as they would with any business relationship.
The following precautionary measures may help reduce the risk of fraud or financial loss:
- Verify that the company is properly registered in its country of operation. Where possible, request supporting documentation such as company registration records and financial information.
- Ensure that a written agreement is prepared and accepted by both parties. The contract should clearly define responsibilities, services, timelines, and all costs relating to the movement of goods from origin to final destination.
- Avoid making payments through instant cash transfer services where possible. Maintain a verifiable payment trail by using bank transfers, credit cards, or reputable online payment platforms.
- Conduct online research to identify reviews, complaints, or reports of previous misconduct. Past issues are often discoverable through basic internet searches.
- Confirm whether the company is affiliated with any recognized trade associations, logistics networks, or industry organizations, and verify such memberships directly where feasible.
- Review the company’s stated business address. Confirm that it appears to be a legitimate commercial location and not solely a residential address. Public mapping services can assist in validating the existence of business premises.
If You Suspect Fraud
If you have attempted to contact the supplier without success and believe fraudulent activity may have occurred, you may contact us and we will attempt to reach the supplier to help re-establish communication. However, as any agreement is made directly between you and the supplier, we are unable to intervene in the substance of the dispute.
You may also consider reporting the matter to the relevant law enforcement authorities in the supplier’s jurisdiction. Seeking advice from a qualified legal professional in that country may help you understand your available options and potential remedies.
In some cases, commercial debt recovery agencies may also be engaged to pursue outstanding amounts, typically on a commission or percentage basis of recovered funds.
The measures outlined above are provided for general guidance only and are not exhaustive. Users remain responsible for conducting their own independent due diligence before entering into any agreement with a third party.